Terms and Subscription Information

On this page

1. The service and these terms
2. Accounts and responsibility
3. Your content and sharing
4. Launch plans and New Zealand prices
5. How Family Collaboration works
6. Renewal and cancellation
7. Refunds and consumer rights
8. Retention and account deletion
9. Optional AI and availability
10. If we plan a permanent closure
11. Questions and disputes

The service and these terms

My Life Story Vault Ltd, New Zealand company number 9384033. Write to us at c/- Oxford Edge Limited, 3A/335 Lincoln Road, Addington, Christchurch 8024, New Zealand, or email info@mylifestoryvault.com. Oxford Edge Limited is our care-of addressee; My Life Story Vault Ltd operates the service.

My Life Story Vault helps adults record, organise and share life stories and personal memories. It is not an estate-administration, medical, legal or guaranteed permanent-archiving service. These terms must be read with the Privacy Policy.

Accounts and responsibility

Launch availability is New Zealand, Australia and the United Kingdom. Account holders, organisers and invited family members must be 18 or over. Use accurate account details, keep your login secure and tell us about suspected misuse. Only upload and share content you own or have permission to use. Do not use the service unlawfully, infringe others’ rights or attempt to access another person’s private content.

Your content and sharing

You retain your rights in your content. You authorise us and our service providers to process it as needed to provide the features you choose, subject to the Privacy Policy and your permissions. Family members see the content shared with them, not unrestricted access to a private vault. Obtain appropriate permission before adding another person’s sensitive information. Trusted-contact nomination does not grant vault access; post-death access and death-certificate verification are unavailable at launch.

How Family Collaboration works

The organiser pays once for the annual add-on, covering the organiser plus up to five invited adult members. It requires the organiser to hold an active Individual subscription. Invited members do not need their own paid subscription to contribute, ask questions or reply within that family group. A separate personal vault needs a separate Individual subscription. Ordinary viewing of memories already shared with relatives is included in the Individual plan. There is no monthly Family Collaboration offer at launch.

If the Family add-on expires while the organiser’s Individual plan remains active, existing members keep permission-based viewing and downloading of previously shared memories. New family contributions, questions and replies pause until renewal. Add-on expiry alone does not delete memories or start a new retention period. Renewal restores collaboration for the existing group. Separate Individual subscriptions remain independent. If the organiser’s Individual plan also expires, the normal account/subscription retention rules apply; contact us about access before expiry.

Renewal and cancellation

Store subscriptions renew automatically unless cancelled through the store. The confirmation screen states the current price, billing period and any offer you actually select. An Individual subscription and a Family add-on may have different renewal dates; check and manage each product separately. No additional trial or grace period is promised here.

To manage an Apple subscription, open Settings on your Apple device, select your name, then Subscriptions. To manage Google Play billing, open Play Store, select your profile, Payments & subscriptions, then Subscriptions. See Apple cancellation guidance and Google Play cancellation guidance. Cancellation prevents future renewals according to the store’s rules; it does not itself delete your account.

Deleting an account does not cancel an Apple App Store or Google Play subscription. Cancel recurring billing separately with the store where you bought it. You can request account deletion without buying another subscription or reinstalling the app.

Refunds and consumer rights

For a store purchase, use Apple’s refund request route or Google Play’s refund guidance. Contact info@mylifestoryvault.com if you need help or believe you are entitled to a remedy. Store processing rules and applicable consumer law apply. These terms do not exclude rights or remedies that cannot lawfully be excluded, including applicable New Zealand, Australian and UK consumer rights.

Retention and account deletion

The one-year retention period follows account inactivity, subscription expiry or termination as explained in the Privacy Policy; it is not a one-year limit on every upload or a promise of permanent storage. Download important memories in usable formats. You can request earlier deletion on the Account Deletion page.

Deleting your account removes your uploaded memories and your authored questions, replies and attached files from the app, including family views. Other members’ independently contributed memories, questions and replies remain theirs. Where a surviving conversation needs context, a neutral removed-contribution marker may remain without the deleted content. We cannot recall copies other people have already downloaded.

Account deletion and expiry of every retained copy are different processes. Limited billing, security, fraud-prevention, request-handling or legally required records may need to be kept for their justified purpose. Service providers and recoverable backups can have separate deletion schedules. We will explain any applicable exception, its reason and the relevant retention arrangements when confirming your request. Deleted content must not be restored to an active account from a backup.

Optional AI and availability

AI features require separate provider choices. They are optional and outputs can be inaccurate. Review and edit generated content before using or sharing it. We maintain and improve the service, but outages, defects and third-party failures can occur. We will communicate material service changes appropriately. These terms do not make any unverified backup, recovery-time or uninterrupted-service guarantee.

If we plan a permanent closure

For a planned permanent closure, our approved direction is 30 calendar days’ notice with free access to view and download existing memories during that period, including where a subscription expires. We intend to stop new purchases and arrange for renewals to cease when closure is announced, and provide a pro-rata refund of prepaid subscription time remaining after closure, including the Family Collaboration add-on. This is not a guarantee of advance notice for an unexpected outage or insolvency.

Questions and disputes

Contact info@mylifestoryvault.com so we can investigate a concern. We aim to acknowledge messages within two working days. We will not treat these terms as removing applicable consumer or privacy rights, or your ability to contact a relevant regulator.