Your stories. Your choices.
Support and privacy requests
A direct route to the team responsible for My Life Story Vault.
Contact our team
Email info@mylifestoryvault.com. Richard Benton and the company team personally manage this inbox, with technical escalation to our development team. If email is unavailable, write to the company address below.
My Life Story Vault Ltd, New Zealand company number 9384033. Write to us at c/- Oxford Edge Limited, 3A/335 Lincoln Road, Addington, Christchurch 8024, New Zealand, or email info@mylifestoryvault.com. Oxford Edge Limited is our care-of addressee; My Life Story Vault Ltd operates the service.
Richard Benton and our company team manage info@mylifestoryvault.com. We aim to acknowledge requests within two working days. This is an acknowledgement target, not a promise to resolve every request in two days. We verify identity before disclosing personal information or deleting an account. Do not email passwords, verification codes, payment-card details or death certificates.
Help us understand the problem
Tell us what you were trying to do, what happened, your app version, phone model and the approximate time of the problem. If you include a screenshot, hide unrelated personal information and private memories. We may ask for further diagnostic information when needed. Do not send passwords, verification codes, payment-card details, death certificates or private recordings in an initial support message.
For suspected unauthorised access or data loss, put “Urgent account security” in the subject. This is a monitored support route, not an emergency service or a guaranteed round-the-clock response.
Privacy access, correction and deletion
Use the same inbox for a free privacy-access or correction request. A paid subscription or paid export is not required. Give your registered email and explain what you need; tell us if you cannot access that mailbox. We verify identity before disclosure. See your privacy rights and response times.
To remove an account and its associated data, follow the Account Deletion page. The manual-deletion target is within 30 calendar days after identity verification, subject to applicable law. That company target is separate from the legal timeframes for access/correction requests.
Subscriptions and downloads
See Terms and Subscription Information for launch plans, renewals, cancellation and refund routes. Apple and Google manage store billing. Deleting an account does not cancel a store subscription. Downloads are included for content you are authorised to access; printed books are not offered at launch.
Privacy complaints
Send your complaint to info@mylifestoryvault.com. We aim to give a substantive response within 10 working days and provide progress updates if investigation continues. We explain the action taken and any justified exception. If you remain concerned, the Privacy Policy lists the relevant regulator routes.