Delete your My Life Story Vault account

On this page

1. Request account and data deletion
2. What happens next
3. Before you delete
4. What is deleted and what remains
5. Cancel store billing separately
6. Problems with your request?

Request account and data deletion

This opens an email draft; nothing is sent until you send it. If your device cannot open email, write to info@mylifestoryvault.com using any email service, or use the postal address below. Use the subject “My Life Story Vault account deletion request”. Give your registered email and say you want your account and associated data deleted. No password, payment or app login is required to submit the request. If you have lost access to your registered email, tell us and we will arrange alternative identity verification. Do not send passwords, verification codes or identity documents in your initial message.

My Life Story Vault Ltd, New Zealand company number 9384033. Write to us at c/- Oxford Edge Limited, 3A/335 Lincoln Road, Addington, Christchurch 8024, New Zealand, or email info@mylifestoryvault.com. Oxford Edge Limited is our care-of addressee; My Life Story Vault Ltd operates the service.

What happens next

Richard Benton and our company team manage info@mylifestoryvault.com. We aim to acknowledge requests within two working days. This is an acknowledgement target, not a promise to resolve every request in two days. We verify identity before disclosing personal information or deleting an account. Do not email passwords, verification codes, payment-card details or death certificates.

1. We acknowledge your request, normally within two working days.
2. We verify that the request comes from the account holder, using the account or registered email, or proportionate alternatives if that is unavailable.
3. We carry out the deletion. Our company target for a manual request is within 30 calendar days after identity verification, subject to applicable legal obligations. We explain any justified exception or delay.
4. We confirm the action taken and any limited records or copies still subject to a separate retention schedule.

You do not have to buy a download or cancel a subscription before we will receive a deletion request. When signed in, you can also use the account-deletion option in Settings. This page is the alternative if you cannot sign in.

Before you delete

Deletion permanently removes your access to the account and its vault content. Save any memories you want to keep first. Subscription downloads are included for content you are authorised to access; a free privacy-access request is available through our Privacy Policy without a paid entitlement.

What is deleted and what remains

The deletion process covers your login/account, uploaded photos, audio, video and personal documents, generated files, and associated profile, consent and family records, subject to the independently held contributions and justified exceptions below.

Deleting your account removes your uploaded memories and your authored questions, replies and attached files from the app, including family views. Other members’ independently contributed memories, questions and replies remain theirs. Where a surviving conversation needs context, a neutral removed-contribution marker may remain without the deleted content. We cannot recall copies other people have already downloaded.

Account deletion and expiry of every retained copy are different processes. Limited billing, security, fraud-prevention, request-handling or legally required records may need to be kept for their justified purpose. Service providers and recoverable backups can have separate deletion schedules. We will explain any applicable exception, its reason and the relevant retention arrangements when confirming your request. Deleted content must not be restored to an active account from a backup.

We do not promise that every provider or backup copy vanishes immediately, or a maximum period that has not been verified. Ask us about the handling of a specific item or provider. See the Privacy Policy for the account-retention rules and service-provider processing.

Cancel store billing separately

Deleting an account does not cancel an Apple App Store or Google Play subscription. Cancel recurring billing separately with the store where you bought it. You can request account deletion without buying another subscription or reinstalling the app.

Manage or cancel an Apple subscription · Manage or cancel a Google Play subscription. Check the Individual subscription and any Family add-on separately. If you need help, contact us.

Problems with your request?

Email info@mylifestoryvault.com with the date and subject of your original request. Our substantive privacy-complaint response target is 10 working days, with updates if more investigation is needed. You can also contact the relevant privacy regulator listed in the Privacy Policy.